Refund Policy

LotusBook is committed to transparent, fair, and secure handling of refunds across lotus book, lotus book io, the lotus app, and partner services that integrate lotus betting features. This Refund Policy explains eligibility, submission steps, verification, timelines, exceptions, and dispute resolution for refunds related to lotus book 247, lotus book login, lotus exchange login, lotus betting login, and related transactions.

1. Scope

Applies to payments, deposits, and paid services processed through lotus book, lotus book app, lotus book io, lotus betting app, and any lotus exchange login or payment channels we operate or facilitate.
Does not cover losses incurred from gameplay, bets placed in lotus cricket betting or other lotus online game activities, or third‑party platform outcomes beyond our control.

2. Refund eligibility

Refunds may be considered when one or more of the following apply:

Duplicate transactions charged through lotus login or lotus book login.
Technical errors on lotus book io that cause double billing, failed reversals, or incorrect charges.
Unauthorized transactions where lotus id activity is proven to be fraudulent or unauthorized after investigation.
Billing errors for subscriptions, premium features, or lotus book 247 services that were charged in error.

Refunds are not issued for:

Monetary losses due to lotus betting, lotus cricket bets, or results of lotus game play.
Voluntary account closures with remaining balances where terms allow forfeiture.
Promotional credits, bonus funds, or rewards designated as non‑refundable.
Charges disputed after the allowed claim period described below.

3. Timeframe for requests

Submit refund requests within 7 calendar days for most transactional issues (duplicate charges, technical errors).
For unauthorized transaction claims, notify support immediately and submit a formal request within 14 days of noticing the activity.
Requests submitted beyond these windows may be considered but are subject to additional verification and lower likelihood of approval.

4. How to request a refund

Log in to your account using lotus book login or lotus 247 login.
Open the Support or Help section in the lotus app or on lotus book io.
Select “Refund Request” or contact support via the registered email tied to your lotus id.
Provide necessary information: transaction ID, date and time, payment method, amount, screenshots, and a concise explanation.
If the issue involves lotus exchange login or third‑party payment providers, include any external reference numbers or receipts.

5. Verification and review process

All refund requests undergo a verification process by our payments and compliance teams. Verification may include identity confirmation via lotus book id details, matching transaction records, and liaising with payment processors or partner platforms.
Investigation timelines typically range from 3–10 business days depending on complexity and involvement of third parties.
If additional information is required, LotusBook will contact you via the registered email associated with your lotus login.

6. Refund methods and timing

Approved refunds are returned to the original payment method when possible (card, bank transfer, or wallet used during the transaction).
Refund processing time after approval depends on the payment provider and banking network and can take 3–15 business days.
If the original method is unavailable, LotusBook will offer an alternate refund method or credit to your lotus book account after confirming identity and preferences.

7. Fraud prevention and abuse

LotusBook applies anti‑fraud controls and may deny refunds that appear abusive, fraudulent, or intended to exploit lotus betting promotions or system loopholes.
Accounts involved in repeated suspicious refund requests, multiple disputed transactions, or evidence of collusion with third parties may face account suspension, permanent ban, and referral to law enforcement where applicable.

8. Third‑party providers and partner platforms

Some payments on lotus book or lotus betting app download flows are processed by third‑party gateways or partner operators. Refunds for transactions processed entirely by partners may be subject to their policies; LotusBook will assist in coordination but is not always the final authority for refund approval.
When you use lotus exchange login integrations or external lotus betting login pages, confirm partner refund terms before completing transactions.

9. Chargebacks and bank disputes

If you initiate a chargeback with your bank or card issuer, notify LotusBook immediately and provide details of your dispute following lotus book login support guidance.
We will investigate and may contest unjustified chargebacks using transaction records and communication logs. Repeated chargeback abuse may lead to account restrictions.

10. Cancellations and subscription refunds

For subscription services on lotus book 247 or premium features in the lotus app, cancellations take effect according to the billing cycle described at purchase.
Prorated refunds for unused subscription periods may be provided at LotusBook’s discretion and in accordance with the product terms disclosed during checkout.

11. Appeals and escalation

If a refund request is denied, you may appeal by replying to the support ticket or using the appeals form in the lotus app. Provide additional evidence or clarification for reconsideration.
Escalations are reviewed by a senior payments or compliance manager and documented with a clear outcome communicated via your lotus book login email.

12. Policy updates and user notifications

LotusBook may update this Refund Policy periodically to reflect operational, regulatory, or product changes. The “last updated” date on this page indicates the current version.
Material changes that affect user rights or refund procedures will be communicated via lotus book app notifications and lotus book login messages.

13. Contact

For refund requests, start in-app via lotus book login > Support > Refund Request.
For email support, use the registered support address available in the lotus app or lotus book io contact section and include your lotus id and transaction details.
For urgent issues involving suspected unauthorized activity on your lotus login or lotus id, report immediately to prevent further loss.

LotusBook aims to resolve refund matters fairly, promptly, and transparently while protecting the platform and users. For step‑by‑step support and secure processing, always use the official lotus book login channels and the lotus app support tools.